Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
- Once your order has been dispatched, it can take up to 3 business
days for express deliveries and up to 8 business days for standard
deliveries to reach you. - If your order is being shipped internationally, please allow up to 15
business days for your order to arrive. - Please keep in mind that shipping delays can occur and these
delays are out of our control. If you do feel your order is taking too
long, you can contact us via email on sales@gigachew.com.au
Why hasn't my order been dispatched yet?
We have a 2 business day turnaround time for your order to be
dispatched. You will receive email notification from us when your order
has been shipped with a tracking link.
Note- orders will not be dispatched over weekend days due to Australia
Post closures
My tracking number still says ‘pending’ even though my order has been dispatched?
Once you receive your tracking number, please allow some time for the
tracking to become active, as updates are not received until Australia
Post first scans your parcel.
If it has been more than two business days since you received your
tracking number and it still states ‘pending’, please let us know via
email on sales@gigachew.com.au
My order states it was ‘delivered’, but I never received it. What can I do?
If your tracking number displays that your parcel has been delivered and you have not received it, please contact us urgently on sales@gigachew.com.au and we will contact the parcel provider for you.
I never received a tracking number.
Our apologies! Sometimes our confirmation emails do not link the tracking correctly. If you did not receive a tracking number, please contact us on sales@gigachew.com.au and we will get the number to you.
My order has arrived damaged/missing items.
If this occurs, please contact us immediately via email (sales@gigachew.com.au) with details of the damage or missing items and photos displaying this.
My country isn't available to ship to, what can I do?
We ship internationally, however due to postage regulations some countries are out of our reach. If your country isn’t already available for shipping, please feel free to email us on sales@gigachew.com.au and we will see if we can assist.
General Questions
How many pieces of gum are there in one bag?
Our gum is 100% natural and therefore each nugget varies in size and shape. Due to this, each bag can contain anywhere between 50-60 pieces of gum.
How long will one bag last me?
This depends on the frequency that you are chewing the gum and whether you are reusing it or not. If you were not reusing any pieces, and you chewed our gum a few times per week it should last you over one month!
How long can I chew the gum for?
As long as you like!! Our gum does not break down or lose flavour, therefore you can chew it until your jaw can’t take it anymore.
Is your gum safe to chew with braces?
Unfortunately, we cannot advise on whether or not this is safe. Our gum is quite hard and tacky, therefore if you wish to chew while you have orthodontic equipment installed, please contact your dentist.
What flavour is the gum?
As it is 100% natural it has a very nature-based flavour. Some say it tastes like pine (the tree), others say it is more earthy flavoured. It is a refreshing flavour overall and not overpowering, so its pleasant to chew for long periods of time.
How can I use my portable tin?
You can use your portable tin however you please, but we recommend using it to transport small amounts of gum, such as in your gym bag or in your pocket. Alternatively, if you like to re-chew your gum once or twice, you can use it to store a chewed piece to keep it clean and sanitary.
Where is Giga-Chew based?
We are Australian owned and operated and proud of it!! Happy to bring mastic gum to the Aussie market for all of our fellow enjoyers.
For more info on Giga Chew, Mastic Gum:
Contact Us
For any enquiries or business related questions that aren't listed above please contact us on our email:
sales@gigachew.com.au